Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase and upload photos of products and/or damage. 

To start a return, you can contact us at zeropercentaus@gmail.com or 0402665919. If your return is accepted, we’ll send you ZERO% returns address, as well as instructions on how and where to send your package. You will be responsible for the shipping cost on returning your item. However, we will cover the cost to resend any items you wish to swap. 

You can always contact us for any return questions at zeropercentaus@gmail.com or 0402665919.

Damages and issues  
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 

To start an exchange, you can contact us at zeropercentaus@gmail.com or 0402665919. We will send you ZERO% returns address, as well as instructions on how and where to send your package. You will be responsible for the shipping cost on returning your item. However, we will cover the cost to resend any items you wish to swap. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.